Support
Help for SampleLift merchants
Tell us which store you’re working with, what you expected to happen, and what you saw. Please do not email customer lists, passwords, API credentials, or unnecessary personal information.
Contact support
We aim to respond within two business days. Urgent delivery or security concerns should be clearly marked in the subject line.
Email: support@commercejourneys.com
Before contacting us
- Confirm the journey is active and its setup steps are complete.
- Check the sample order’s journey page for its eligibility and email status.
- Confirm the customer had current email-marketing consent when the sample was fulfilled.
- Include the Shopify order number, but do not include payment information.
Customer email preferences
Every SampleLift email includes an unsubscribe link. That choice applies to SampleLift messages from the specific merchant and does not alter the customer’s general Shopify marketing preference.